Remote User Research

Two phases of research to increase conversion to online ride-booking tools for members of a public healthcare program.

User Interviews

See the Case Study

Moderated User Testing

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Encouraging enrollment: Making low-friction, accessible forms for MyMassGov

Co-Speaker, December 2024, FormFest

A Balancing Act: Crafting Effective Design Systems in Limited-Resource Environments

Speaker, Nov 2023, Drupal GovCon

User Flow to UI Design

Simplifying a user flow on the front end while matching a complex process

Read the Case Study

Product Purchase Flow

Improving a purchasing flow after acquisition

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updated 2025

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